Frequently Asked Questions
What does Kent MSP do?
Kent MSP provides fully managed IT support, cyber security, cloud services, and strategic IT guidance to schools, academies, MATs, NHS and healthcare organisations, charities, local government teams, and SMEs across Kent. We act as your friendly, reliable IT department, handling everything from day‑to‑day issues to long‑term planning.
Which areas do you cover?
We are based in Ashford and support organisations across Kent and the South East. Remote monitoring and support allow us to deliver quick response times anywhere, with on‑site visits when needed.
Do you support schools and Multi‑Academy Trusts?
Yes. Education is one of our core sectors. We understand MIS systems, safeguarding requirements, filtering, compliance, classroom technologies, and the unique budget pressures schools face. We provide stable, secure solutions designed specifically for education environments.
Do you support NHS and healthcare organisations?
What makes Kent MSP different from other IT providers?
We focus on root‑cause fixes, not quick patches. Every solution we recommend is tested in‑house, we communicate in plain English, and our support is proactive, not reactive. As a family‑run business, we take pride in providing friendly, consistent, long‑term support to every organisation we work with.
Do you offer emergency support?
What is included in your managed IT support?
Our managed support typically includes:
- Helpdesk support
- Monitoring and maintenance
- Patch and update management
- Cyber security protection
- Backup and disaster recovery
- Network management
- Device management
- Strategic planning and reporting
This can be customised to your organisation’s needs.
Can you help if we already have an internal IT person?
Absolutely. Many clients use us as an extension of their existing IT team. We take on the workload they don’t have capacity for, provide specialist support, or manage infrastructure so they can focus on day‑to‑day tasks.
Do you offer hardware and software supply?
Yes. We supply devices, servers, networking equipment, licensing, cloud subscriptions, and more. Because of our partnerships with vendors, we source solutions that are cost‑effective and suitable for long‑term use.
Do you provide sustainable IT services?
Yes. Through our Weee Recycle ICT division, we provide ethical recycling, secure data destruction, and advice to help organisations extend the life of their devices and meet environmental responsibilities.
How do we switch to Kent MSP?
We manage the entire onboarding process for you. This includes gathering documentation, setting up monitoring, reviewing security, meeting your staff, and taking ownership of existing systems. We aim to make the switch smooth and disruption‑free.
How much does your IT support cost?
Pricing depends on your organisation’s size, number of devices, and the level of support you need. We’re often more cost‑effective than other providers because we focus on smart, efficient solutions that reduce long‑term costs rather than adding unnecessary extras. We’re transparent about pricing, avoid upselling, and always look for ways to save our clients money where we can. We’re happy to provide a tailored quote based on your needs.